Thanks for shopping at Superhero Cape Shop.
If you are not entirely satisfied with your purchase, we’re here to help.
1.All purchases from superherocapeshop.com are eligible for refund within fourteen (14) days from the date of receipt.
2.If you are experiencing quality issues, please contact our customer service at the very first time and we will be back to you within 24 hours.
3.We may require your order number,PO. info.and some detail photos to proof & confirm the quality issue before we come to a solution.
4.To be eligible for a return, your item must be unused and in the same condition that you received it.Your item must be in the original packaging.
5.Any returns must be discussed and authorized by our customer service in advance.We will back to you with the very detail of return instruction and return address info. after our customers service authorized your return application.
6.We required tractable shipping service if you return your order and *the return shipping fees will be paid by customer without compensated*
After your return request had been confirmed and authorized, we need you to ship out the package with 24 hours and send us the tractable tracking number of the package.
Once we receive of your return package & product, we will send you email to notify you at the first time, we will notify you and informed you the approval or rejection of your refund detail.